At WealthGenics Educart Private Limited (hereinafter “WealthGenics” / “we” / “our” / “us” ), we value the trust of our customers. In order to honour that trust, we have created this refund policy (“Policy”) to work in a transparent manner.
The objective of this Policy is to ensure transparency in refund process & complete satisfaction of our customers. This Policy enables that the refunds (if any) are processed in a fair manner. This Policy is applicable to processing of any refund of applicable fees paid by the customers who have purchased our services as more particularly identified in the order form submitted by the Customer at the time of purchase.
This Policy is effective from 1st April 2023, and shall continue to remain valid until it is specifically replaced / revoked by us. Any refund request, received on or after 1st April 2023 will be processed in accordance with this policy (including any subsequent amendments or modifications to this policy). If a customer wants to cancel the order and get the refund, he / she can request for the refund within 5 days including Saturday and Sunday from the date of purchase. However, no refunds request will be entertained after the 6th day.
To take refund customer / Direct Seller is required to contact on + 91-9321280622 or sent email to support@wealthgenics.com, stating the reason for seeking such refund. If the refund has been approved, then the refund will be processed, and a credit will automatically be applied to the source account of the customer / direct seller from where the payment was originally made. No cash refunds under any circumstances will be made.
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at support@wealthgenics.com.
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